Metaverse Technology Implemented in Dubai Customs Training Program for Increased Efficiency and Innovation

By embracing the potential of Metaverse, Dubai Customs is making significant progress towards a smarter, more efficient, and more innovative future.

According to Mohammed Al Ghaffari, Executive Director of the Human Resources, Finance and Administration Division, the Metaverse training program is designed to explain how the technology can transform customs operations and provide innovative solutions to increase customs revenue through digitization. This will enhance Dubai's position regionally and globally.

The training program includes an overview of the features and potential challenges of implementing Metaverse in the customs sector. It also emphasizes the importance of utilizing the technology securely.

Al Ghaffari stated that the training program is a combination of theoretical and practical learning through three modules: Innovative Customs Management, Digitization of Customs Operations, and Agile Leadership.

The Customs Leadership Development Center in the Human Resources Division has played a significant role in supporting the continuity and sustainability of the program in partnership with the University of Dubai.

The program has produced 16 inspection managers in its sixth batch, as well as 137 employees in various functional areas in the previous five batches.