Coinbase Faces Class Action Over Illegal Use of Face-Scanning Technology

Arbitration Dispute Leads to Lawsuit

The plaintiffs turned to the court after Coinbase allegedly declined to arbitrate the claims. Their legal team had previously filed over 10,000 individual arbitration demands in early 2024 through the American Arbitration Association (AAA).

Coinbase responded by arguing that the claims should instead be heard in Illinois small claims court, or be subject to additional procedural steps before arbitration could proceed. However, a process arbitrator rejected those arguments, and AAA ruled in March 2025 that standard arbitration fees would apply—contrary to Coinbase’s preferred fee structure.

When Coinbase failed to pay the required filing fees, AAA closed the arbitration cases, paving the way for the plaintiffs to file suit in federal court.

Seeking Damages and Reform

The proposed class includes Illinois residents whose biometric data was allegedly collected by Coinbase over the past five years. The complaint asserts that Coinbase violated BIPA’s core requirements around informed consent, disclosure, and transparency.

The plaintiffs are seeking statutory damages of up to $5,000 per violation, as well as injunctive relief, attorneys’ fees, and interest.